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High Performance Systems Ltd

Warranty Terms

 

General information.

  • The warranty information provided applies to all High Performance Systems Ltd (HPS) products purchased for installation in the UK and is for 12 months from the date of dispatch.
  • All HPS products are guaranteed against defect of material or workmanship by HPS with a parts only warranty, subject to correct installation, maintenance and operation.
  • The product must be installed by an approved installer.
  • Any spare or replacement part supplied by HPS shall become part of the product and any part or component removed shall become the property of HPS.  Spare or replacement parts not returned to HPS will be invoiced at the retail price.
  • HPS may inspect the product or conduct any repair or replacement itself as we see fit.
  • The warranty covers parts only and does not cover labour costs or consequential costs including, but not limited to, call out charges, transport costs and consequential remedial works for removing and re-installing faulty parts.

The warranty ceases to be valid in the following situations.

  1. The door is not used for the purpose for which it was designed.
  2. Changes are made that are not authorised by the manufacturer.
  3. Installation of components that are incompatible with the correct functioning of the door.
  4. The use of non-original spare / replacement parts.

The warranty does not cover the following.

Defects which are the result of:

  1. Incorrect installation or wiring of the product.
  2. Incorrect or lack of proper care and maintenance of the product in accordance with the HPS O&M manual.
  3. Normal wear & tear.
  4. Impact damage.
  5. Accidental or malicious damage.
  6. Failure of the structure(s) to which the product is fixed, or the fixings used to secure the product to the structure.
  7. External influences such as extreme or abnormal weather conditions, fire, water, salts, chemicals, and bird droppings where the product is not designed for this situation.
  8. Any fault or surge in the customers electricity supply.
  9. Rust or corrosion caused by exposure to salt water or salty air for products installed within 500m of the sea or a large body of salt water. (Unless specified)
  10. Consumables such as fuses, light bulbs, or batteries.

Warranty process.

  1. Customer to register the warranty issue with HPS with a clear description of the issue and supporting documentation/information such as photographs.
  2. HPS Technical to review the issue and discuss any potential quick fix / technical checks with the Customer.
  3. If step 2 is not successful HPS to send replacement parts
  4. Presumed faulty parts to be removed by the customer and returned to HPS.
  5. Presumed faulty parts to be inspected by HPS and/or the original manufacturer in the case of electrical components.
  6. Should the parts be found to have failed for a non-warrantable reason then HPS will issue an invoice for the parts at standard parts rates.

 

Reporting and returns.

  • Faulty parts must be returned to HPS (PO7 7XJ) within 2 weeks of the date the warranty is logged, otherwise HPS reserve the right to invoice for the supplied replacement parts.
  • It is the customer’s responsibility to ensure parts are clearly labelled for identification and safely packaged to avoid damage in transit.